Visit Austco at the 2019 CHES National Conference in Saskatoon, SK

Austco will be exhibiting at the 39th Annual Conference of Canadian Healthcare Engineering Society in Saskatoon, SK September 22 – 24, 2019.

Stop by booth #58 and see some of our latest innovations in nurse call and healthcare communication solutions.

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Austco News Bulletin – May 2019

Austco’s news bulletin is dedicated to sharing company information and is part of our ongoing communications strategy to keep staff and partners informed about Austco products, services and events.

Read our latest news bulletin for updates on Austco projects, events and what’s new.

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What is patient-centered care?

Whether you have a small aged-care facility or a large hospital, you have probably heard about patient-centered care.

The patient-centered care model is making many healthcare facilities in the world shift their business model and focus their care more around the needs, preferences and outcomes relevant to patients and their families.

Although the concept has been around for a while, there is still some confusion about what the model actually is. In broad-terms, patient-centered care is based on the principle of a person’s individual needs and preferences being the central consideration during their care. This involves providing respect, emotional support, physical comfort; information that motivates and prepares patients across all the stages of their condition, continuity care coordination, as well as involving family and carers.

But why bother with patient-centered care?

There are number of studies that provide evidence that the patient-centered model is more effective. A study conducted by Stone for example, compared the performance of two similar hospitals over five years. The first hospital was using an extensive patient-centered program and the other one was not. The study demonstrates that in the hospital where patient-centered care was implemented, patients experienced a shorter average length of stay, a significantly lower cost per case, and higher than average overall patient satisfaction scores.    

Additionally, in recent times, the effectiveness of the model has been recognized by governments around the world. Countries like the US and the UK, for example, had recently implemented patient survey programs to collect patient’s feedback at a national level.

The US in particular, has given the patient care model greater attention by financially penalizing or rewarding hospitals according to their patient satisfaction scores and by releasing data from the HCAHPS survey to the public.

Based on that, we can conclude that as patients become more informed by researching hospitals, their selection of a hospital is more likely to be impacted by patient experience survey results.

So how can you shift your current business model to patient centered care?

To thrive in patient-centered care, your facility needs to invest in six major areas. This will allow you to apply the model in a holistic way and reach the desired outcomes.

Communication Strategy

The first step your facility should look into is a communication strategy. Communication is critical for a patient-centered model to function and it needs to be taught and honed throughout the entire facility.

By communicating and educating staff about the care concept and helping them introduce it into their daily routines, your staff will transform their role from being characterized as an authority to one that has the goals of partnership, solidarity and empathy to patients.

Here are some initiatives your facility could use to develop communication:

  • Develop and use verbal communication guidelines for staff,
  • Scripting tools and cues for effectively communicating with patients
  • Communication boards with information such as staff member names and the date and time scheduled for specific procedures.
Patient and Family involvement

Patients and families involvement are also essential for the patient-centered care model and deserve greater attention. It is important that facilities provide support and information to patients and their families and encourage them to take ownership of their own health.

Examples include, providing information during the point of care delivery, giving them access to medical records and patient progress notes; and running educational programs where patients can understand more about their condition and participate in the process of healthcare planning.

Supportive work environment

The quality of care and how supportive a work environment is considered are directly linked. It may seem to be so obvious to not warrant mentioning, but it is true that when staff feel cared for, and enjoy their work environment, they provide better care to patients. That’s why facilities that want to build a patient care environment need to invest in initiatives that try to improve staff satisfaction and provide training, evaluation, compensation and support to their employees.

Measurements and Feedback

It is important that facilities systematically measure and monitor the feedback from patients and families. This can be done through patient experience surveys and by measuring rates of complaint. It is also mandatory that facilities monitor the impact of their strategy changes so they can understand what works and what does not.

Quality of the built environment

Another important factor you should consider is the quality of the built environment. Studies show that a facility’s design can influence many aspects of care, including improved interaction, better information flows between carers and patients, and increased staff efficiency to list a few.

Technology

Interaction between patient and health staff is key for patient-centered care. In order for the model to work, facilities need to meet patient’s needs and preferences at the right time, in the right setting, for the right reason, and at the right cost.

Technology can be a facility’s greatest ally to improve information exchange.  Studies from Finkelstein (2012) concluded that by selecting technologies that help facilities to gather, store, share and use information, facilities can be more efficient, more effective and more focused on meeting the needs of patients.

So what do Nurse Call Systems have to do with Patient-Centered Care?

Suppliers of Hospital technology including manufacturers of nurse call systems are raising the bar and placing more emphasis on providing patient-centered care solutions. There are questions in the American patient satisfaction (HCAHPS) scores that directly relate to the effectiveness of the Nurse Call System. The reason for this is that with the right communication tools, hospitals can drastically improve their communication with patients resulting in higher HCAHPS scores.  

Below are a few examples on how Austco Nurse Call Systems can improve the patient experience in your facility:

Nurse/Doctor Communication – Improve Response Times
Austco Nurse Call Systems allow nurses and doctors to be called directly on pagers, wireless devices or at the nurse’s station. By enabling direct voice communication between the patient and staff, Nurse Call Systems virtually eliminate unwanted noise. This all adds up to a quieter and more healing environment.

In addition to that, the numerous alerting options including phones, pagers, workstations and consoles available in Austco Nurse Call Systems ensure that the right staff receive the alert almost immediately. In case the staff member is busy or with another patient, our advanced call configuration will send the message to backup staff.

Finally, our systems provide reporting capabilities that allow management to analyze call response times through either calls of staff members so they will know exactly how long patients are waiting and can adjust processes if needed.

Quieter Environment
Direct messaging to staff has practically eliminated unwanted noise. Implementing a quiet, healing environment has proven to result in happier patients and faster recoveries.

Hourly Rounding
If a hospital is scoring high for fast response to call requests, patient/caregivers communication and in other areas, you can be sure that they are doing their rounds hourly. Automatic rounding reminders are activated with the push of a button on Austco touch duty Station. Having a standard rounding schedule can help staff meet patient needs before a lapse is detected.

Pain Management
A few things are more related to patient satisfaction than relieving pain, but pain management is about more than stopping pain. It is also about building a foundation of trust between patients and caregivers, which ties in to quality of care level of patient satisfaction, and higher patient experience survey scores.  Using Austco staff terminal to schedule regular pain assessments, patients can better help manage a patient’s pain.

Austco pillow speakers are also equipped with pain management button that allow patients to contact the correct caregiver to provide pain relief.

Workflows
Austco system also allows hospitals to have access to a tremendous amount of real, actionable data, providing their organization with the tools they need to systematically examine workflows, alerts and escalations that happen once a call is placed from a patient’s room.

Conclusion

Patient-centered care is a model in which providers need to consider the individual preferences, needs and values of patients in clinical decisions and procedures. Studies proves that facilities adopting the model, experience great improvements in quality of care, safety, staff and patient satisfaction as well as decrease their costs.

Knowing that technology plays a key role in patient centered care, technology manufacturers are working hard to create patient-centered care solutions. Nurse Call Systems are one example of technology that has proved to be an important tool for improved patient satisfaction, especially due to the system ability to exchange information and improve areas such as nurse/doctor communication response, healing environment; hourly rounding and pain management.

References

http://www.safetyandquality.gov.au/wp-content/uploads/2012/01/PCCC-DiscussPaper.pdf

http://www.ache.org/PUBS/JHM/57-5/57-5_Cliff_PCC.pdf

http://www.thepermanentejournal.org/issues/2012/summer/4809-patient-centered-care.html

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Visit Austco at the 2019 ASHE Annual Exhibition in Baltimore, MD

Austco will be exhibiting at this year’s ASHE Annual Conference and Exhibition in Baltimore, MD July 14-17 2019. Stop by booth #1240 and see some of our newest healthcare solutions.

 

About ASHE:

More than 3,700 health care facility and engineering professionals gathered onsite at the 2018 ASHE Annual Conference & Technical Exhibition to network, find new solutions, and learn alongside one another. The ASHE Annual Conference creates the ideal environment to connect with fellow colleagues while preparing yourself for future trends and challenges in health care. Attendees can earn up to 20.5 contact hours and gain valuable tools and resources to better navigate to ever changing health care landscape.

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Ways to combat alarm fatigue in hospitals

We’ve all been to hospitals and heard the constant sounds of beeps and tones – which hospital nurses hear all day long. Ventilators, infusion pumps, and blood pressure monitors are just some of the several hundred alarms per patient per day, which are causing alarm fatigue.

These are the beeps, rings and tones that come from different monitors and devices attached to patients. The alarms may be real or false, but these life critical alarms cannot be ignored.

Over time, hospital caregivers become desensitized and overwhelmed by the noises – a dangerous situation, as a patient’s life could be at risk.

Reduce Alarm Fatigue

In the United States, The Joint Commission, which accredits U.S. hospitals and other healthcare organizations, has issued a sentinel event alert to hospitals about the need to reduce “alarm fatigue” related to alarms set off by monitoring devices. This term refers to situations in which clinicians ignore or turn off the alarms that they find irrelevant or annoying.

Factors that contribute to alarm-related sentinel events include:

  • Alarm fatigue – the most common contributing factor
  • Alarm settings that are not customized to the individual patient or patient population
  • Inadequate staff training on the proper use and functioning of the equipment
  • Inadequate staffing to support or respond to alarm signals
  • Alarm conditions and settings that are not integrated with other medical devices
  • Equipment malfunctions and failures

Since 2007, ECRI Institute has reported on the dangers related to alarm systems. In its annually published “Top 10 Health Technology Hazards” list, clinical alarm conditions consistently appear as the first or second most critical hazard, reflecting both the frequency and serious consequences of alarm-related problems.

In addition, the U.S. Food and Drug Administration’s (FDA) Manufacturer and User Facility Device Experience (MAUDE) database reveals that 566 alarm-related patient deaths were reported between January 2005 and June 2010, a figure that is considered by industry experts to underrepresent the actual number of incidents.

Cut Through the Noise

Alarm fatigue also occurs when a true life-threatening event is lost in a cacophony of noise because of the multitude of devices with competing alarm signals, all trying to capture someone’s attention, without clarity around what that someone is supposed to do. It is compounded by inconsistent alarm system functions (alerting, providing information, suggesting action, directing action, or taking action) or inconsistent alarm system characteristics (information provided, integration, degree of processing, prioritization).

Patients also experience alarm fatigue, as they are unable to rest with the multitude of alarm tones going off within their room.

Direct messaging and calls to staff have practically eliminated the need for overhead paging and noise. Implementing a quiet, healing environment has proven to result in healthier and happier patients.

Communication Solutions

Alarm fatigue is a system failure that results from technology driving processes rather than processes driving technology. Austco Communication Systems, a worldwide provider of IP Nurse Call Solutions, uses mobile communication to eliminate the need for alarms to be broadcasted throughout the hospital floor or unit.

For example, when a patient presses the nurse call button for assistance, a notification is automatically sent to the assigned nurse/caregiver’s mobile device. The notification includes the call location and type of call allowing staff to respond to the call quickly and efficiently. 

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Visit Austco at HIMSS 2019 in Orlando

Austco will be exhibiting at next year’s HIMSS conference. Stop by booth 5579 and see some of our newest healthcare solutions.

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IP Talktwo VOIP Intercom Module

Full-duplex digital audio. Web-based setup. Download cut sheet for complete details.

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NTFGH Emergency Response Team Getting to a Patient Within 2.6 Minutes

Seventy percent of patients will have symptoms 6-8 hours before cardiac arrest. The automated emergency call system will initiate a call to the Quick Response Team when it detect abnormal breathing, heart rhythms, and blood pressure.

National University Health Services Group (NUHSG) – JurongHealth Campus’s vision is to improve the health of the community through better and more cost-effective care, nurturing the next generation of healthcare professionals, world class research and empowering people to take ownership of their health.

Jurong Health Campus and Austco Marketing & Service Asia Pte. Ltd formed a strategic partnership when Austco’s Tacera brand was chosen as the VoIP Nurse Call System. Austco’s Tacera solution offers a range of features and functionality to improve patient outcomes and operational workflows that were ideal to execute Jurong Health’s mission; To advance health by synergizing care, education and research, in partnership with patients and community. The Tacera brand is the only Nurse Call solution on the market that delivers VoIP Internet Protocol to the patient’s bedside providing the infrastructure for future products and services through internet-based protocols.

A key benefit of the Tacera solution is its seamless integration as the trigger component of the Integrated Code Blue System that provides the fastest Code Blue rapid response in Singapore. The time from the initial trigger until an Intensive Care Specialist is treating a patient has been reduced from 7-10 minutes to 2.6-2.8 minutes. This means that the patient is treated within the “Golden 5 minutes” thereby reducing the risk of hypoxic brain damage while improving chances of recovery.

A media briefing was held to share on JurongHealth Campus’s Code Blue initiative. A first-of-its-kind in Singapore, the initiative is a collective effort by various teams including ICU, Nursing, FM, BME, MI, etc., where a series of rapid response systems, the right activation parameters and good clinical responses are saving lives at Ng Teng Fong General Hospital (NTFGH).

Channel 8 News Singapore Hospital Code Blue
Video with English subtitles: https://www.youtube.com/watch?v=A2p-yGO32qs&t=16s
Source:
https://www.channel8news.sg/news8/singapore/20180830-sg-hospital-code-blue/4116310.html 

First-of-its-kind in Singapore, NTFGH’s Code Blue initiative activates emergency response team to rush to a patient requiring resuscitation within 2.6 minutes
Source: https://www.facebook.com/JurongHealthCampus/videos/284238045724933/

Getting to a Patient Within 2.6 Minutes
Ng Teng Fong General Hospital has a Code Blue activation system that gets the emergency response team to a patient who requires resuscitation, all within 2.6 minutes.
Source: https://www.jmc.com.sg/MediaCoverageDetail/20180830-ShinMin!Newsroom%20-%20Newspaper

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Industry-leading software integrations give Austco new hospital win in Toronto

Azure Healthcare Ltd’s (ASX: AZV) wholly owned subsidiary Austco Marketing & Service (Canada) Ltd has received a $1.9m AUD order to supply Austco’s Tacera Pulse Nurse Call System for a new hospital in Canada.

Austco won the contract through a rigorous competitive process against several other top tier nurse call systems providers on the basis that Tacera’s software interfaces, using open protocols, are the most flexible and advanced.

The hospital is currently under construction with completion scheduled for 2020. Revenue is expected to commence in 1H19 and continue through FY2020.

Austco will provide its Tacera solution throughout the hospital to enhance the care delivery process with measurable improvements to patient care and satisfaction.  The solution will consist of VoIP Patient Stations, Touch-Screen Workflow Stations and sophisticated software integrations.

The 350-bed hospital, with capacity to expand to 550 beds, will be the first hospital in Canada to feature fully integrated “smart” technology systems and medical devices that can speak directly to one another to maximize information exchange.

Tacera Pulse will be used to integrate with RTLS (Real-Time Locating System), Web Services for lighting and blinds control, Epic EMR, smart beds and patient entertainment systems.  Workflow optimization and staff efficiency solutions will be used to enhance communication between patients and caregivers.  Open architecture design will provide the customer with long-term system scalability and flexibility.

Clayton Astles, Azure Healthcare’s CEO, commented on the recent order, “This is a significant win for the company and it further demonstrates the importance of modern nurse call systems that help drive productivity and patient care improvements. When Tacera is integrated with a variety of patient care and monitoring systems, quality of care is improved by quickly notifying nurses and other care givers of a patient emergency, making this technology critical to the optimal operation of any hospital.”

“We look forward to working with the hospital’s project team to deliver innovative technology which aligns with their patient care goals.”

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IP WNDD2 Annunciator Display

Hi-res support for alarm displays, compact and fanless for quieter operation. Download cut sheet for complete details.

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